Refund policy
Return & Refund Policy
Last updated: June 10, 2026
At Peaks Optical Solutions, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
Eligibility for Returns
Items may be returned for a refund within 7 days of the delivery date, provided they are unused, in their original condition, and in their original packaging. Prescription eyewear, contact lenses, and final sale items are non-returnable due to hygiene and customization reasons.
Exchanges
Items may be exchanged within 3 months of the delivery date.
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Exchanges are permitted for items of equal or lesser value.
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If you exchange for a lesser value item, the difference is non-refundable.
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Items must be unused, undamaged, and in their original packaging.
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To report a defective or damaged item, please contact us within 7 days of delivery with photos of the damage.
How to Initiate a Return or Exchange
To start a return or exchange, contact us at info@peaksoptical.com with your order number and the reason for your request. We will provide instructions within 2 business days.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Non-Returnable & Non-Exchangeable Items
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Prescription lenses and custom-made eyewear
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Opened contact lens boxes
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Items marked as final sale
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Gift cards
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return or exchange is due to our error or a defective product. Original shipping charges are non-refundable.
Contact Us
Peaks Optical Solutions
Email: info@peaksoptical.com
Website: peaksoptical.com
